JAWAABTM

The First SaaS (Software as a Service)-Based, AI-Powered, Humanized HCP and Patient Engagement Concierge Platform

Why We Built JAWAABTM ?

What HCPs expect from Biopharma engagement

Informed by invaluable insights from our HCP advisory board and external data, we developed Jawaab to serve the key needs and preferences of healthcare professionals.

78%
of preferred channels include in-person or remote-in-person
77%
feel experience is not personalized
65%
feel pharma sells product and not educate -disease-state/ guidelines
58%
expect answers real-time
55%
of HCPs use general online search engines frequently

Area of opportunity for Pharma

In every commercial stage of drug lifecycle there is a reach & a coverage opportunity. HCPs are not sufficiently called on by MSLs and Reps. So, there is always a Reach opportunity with lower decile, no-see and whitespace HCPs. At times, there are vacant territories not covered by reps.

HCPs also report that they feel the current non-personal promotion options are not personalized, hard-to-navigate or unresponsive

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Reach, Coverage and Lead-Generation

A lot of customers are not being able to be covered by field-force

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Customers non-personal promotion fatigue

Current non personal promotion like websites and chatbots are self-service, not personalized, are not easy to navigate and do not answer promptly

How it Works?

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The values that shape everything

An easy, smooth platform designed to solve all HCP-related problems.

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Invite HCPs

Smoothly invite HCPs directly from the dashboard.

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One Click Email Invitation

welcome invitation link for direct access to the platform.

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Interact with Platform

Ask questions about medicine and disease states via voice or text.

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Followup Anytime

Log in seamlessly for  second time and continue from where you left off.

Value offered to biopharma customers & manufacturers.

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AI powered Hyper Personalization 

Craft unique experiences with our AI-driven 3 level of personalization.

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Ease of navigation

Access relevant section with easy navigation

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Prompt answers

Accurate answer and image descriptions

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NLP powered Content modulation

Access relevant, modulated content tailored to your preferences.

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Voice-Text dual mode

Seamlessly find what you need with intuitive voice-text options.

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Actionable insights at HCP level

helps build customer personas and with refining messaging-content strategy

Use-cases for JAWAABTM

Expand HCP coverage

Brands at each lifecycle stage have an opportunity to reach additional HCP targets.  For most brands, 30-60% of targets are not called-on by reps.  And, many HCPs do not enjoy conventional non-personal promotion channels.

JAWAABTM works as a humanized, hyper-personalized channel to engage with these HCPs, providing accurate and prompt answers to their disease state, diagnostics, and product questions.

Drive Lead Generation

Virtually all brands are unable to call on ALL of their High, Medium, and Low priority HCP targets due to lack of MSL and Rep resources, no-see HCPs/offices, lower deciles, whitespace, or vacant territories.

JAWAABTM helps brand Marketers and field personnel engage with non-called-on HCPs in a humanized & personalized way, to create high-interest leads for the field force and, in turn, potentially initiate more patients on therapy.

Streamline Multi-Brand Education

Pharma manufacturers with 3-4 brands within one Therapeutic Area recognize the need for streamlined customer education on a single platform.

JAWAABTM can operate as a single platform or user interface to offer disease state and product education for multiple brands within a disease or therapeutic area, so HCPs and patients do not need to visit multiple platforms.

Easy to Navigate Patient/Caregiver Education

Patients and caregivers struggle to navigate self-service tools, like conventional patient websites and other non-personal channels, in order to get prompt answers to their questions or to get education on what to discuss with their providers and office staff on visits.

JAWAABTM offers a humanized and prompt way of getting their questions answered quickly, fully and repeatedly, and helps build a lasting relationship.

Use-cases for JAWAABTM

01.

Expand HCP coverage

Brands at each lifecycle stage have an opportunity to reach additional HCP targets.  For most brands, 30-60% of targets are not called-on by reps.  And, many HCPs do not enjoy conventional non-personal promotion channels.

JAWAABTM works as a humanized, hyper-personalized channel to engage with these HCPs, providing accurate and prompt answers to their disease state, diagnostics, and product questions.

02.

Drive Lead Generation

Virtually all brands are unable to call on ALL of their High, Medium, and Low priority HCP targets due to lack of MSL and Rep resources, no-see HCPs/offices, lower deciles, whitespace, or vacant territories.

JAWAABTM helps brand Marketers and field personnel engage with non-called-on HCPs in a humanized & personalized way, to create high-interest leads for the field force and, in turn, potentially initiate more patients on therapy.

03.

Streamline Multi-Brand Education

Pharma manufacturers with 3-4 brands within one Therapeutic Area recognize the need for streamlined customer education on a single platform.

JAWAABTM can operate as a single platform or user interface to offer disease state and product education for multiple brands within a disease or therapeutic area, so HCPs and patients do not need to visit multiple platforms.

04.

Easy to Navigate Patient/Caregiver
Education

Patients and caregivers struggle to navigate self-service tools, like conventional patient websites and other non-personal channels, in order to get prompt answers to their questions or to get education on what to discuss with their providers and office staff on visits.

JAWAABTM offers a humanized and prompt way of getting their questions answered quickly, fully and repeatedly, and helps build a lasting relationship.

05.

Supplement Patient Services Support

Manufacturers often lack the patient services access and reimbursement resources necessary to support all brands, and  frequently could benefit from added or rapidly scalable call-center/hub support.

JAWAABTM supplements this resource in an effective and efficient digital way, and also helps free hub resources to focus on difficult-to-solve patient problems.

06.

Digitize Adverse Event Reporting

Adverse Event reporting processes sometimes are overwhelming and not intuitive for HCPs or patients. AE reporting is rarely personalized or supportive.

JAWAABTM offers a humanized and efficient way of capturing Adverse Events, and also helps customers answer some fundamental clinical and process questions on the same platform.

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Satisfied HCP and Patients

Satisfied HCP and Patients because they got prompt and accurate answers to their questions

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Advanced AI leveraged for HCP

Built with latest (NLP) Natural Language Processing, so be assured to have the most realistic interactions yet tailored for compliance

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Hyper-valuable customer insights

Hyper-valuable customer insights that help understand customer behaviors and improve content-messaging strategy

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Customized Interactions

Ensure that the HCP gets the most knowledge out of you brand and how it pertains to their patients

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World-class support

We have a fast and cleaver team that will work with your needs

Traditional Approach vs Jawaab Experience

Feature

Jawaab

HCP Website

Chatbot

Pages
Humanized
Self-Service
Robotic
Voice
Personalization
3-levels
User Experience
Pro-Active
Reactive
Reactive
Content Modulation
AI-Enabled
Directive

Custom Dashboard For Pharma

Gain unparalleled insights into doctor engagements and other vital parameters through our user-friendly, interactive visualization dashboard, designed to simplify monitoring and enhance decision-making.

NMSDC Soc2 Compliant HIPAA Compliant